Front Desk Receptionist

Key ResponsibilitiesReception & Patient Handling Greet patients/visitors warmly and make them feel comfortable. Handle patient registration, appointment scheduling, and consultation bookings (in-person & telephonic). Guide patients regarding Panchkarma therapies, consultation process, and clinic facilities. Communication & Coordination Answer incoming calls, emails, and WhatsApp queries professionally. Coordinate between doctors, therapists, and patients for smooth treatment flow. Maintain records of patient appointments, follow-ups, and therapy schedules. Administration & Record Keeping Maintain patient files, consent forms, and daily registers. Ensure proper billing, invoicing, and receipt generation. Maintain cleanliness and orderliness of reception and waiting area. Support in Panchkarma Operations Inform patients about pre-therapy and post-therapy instructions. Provide basic information on treatments/packages as guided by doctors. Assist in managing inventory (basic front desk items, forms, and therapy materials coordination with staff). Customer Service & Relationship Management Handle patient feedback, complaints, or concerns politely and promptly. Promote ongoing wellness programs, therapy packages, or special offers. Ensure high-quality patient experience aligned with Ayurveda’s healing philosophy. Skills & Competencies RequiredPleasant personality with excellent communication (English & Hindi; local language preferred). Strong organizational & multitasking skills. Knowledge of Ayurveda / Panchkarma treatments (basic level; training can be provided). Computer proficiency: MS Office, billing software, appointment management tools. Patient-friendly, empathetic, and service-oriented mindset. QualificationsGraduate (any discipline, preferably in healthcare, hospitality, or management). Prior experience as Front Desk Executive / Receptionist in healthcare, spa, or wellness center preferred. Freshers with good communication skills may also be considered. Work EnvironmentLocation: Panchkarma & Ayurveda Clinic (Front Office). Working Hours: As per clinic timings (including weekends, if applicable). Reporting To: Clinic Manager / Doctor-in-Charge.