Front Desk Receptionist

About Us The Pink Falcon is an upcoming premium leisure and hospitality destination, designed to offer guests a unique blend of entertainment, comfort, and memorable experiences. Job Summary- Front Desk Executive / Receptionist Location: The Pink Falcon, MG Road, Gurgaon (On-site) Employment Type: Full Time, Permanent We are looking for a well-spoken, customer-oriented Receptionist & Sales Executive to be the first point of contact for our guests and play a key role in walk-in sales, inquiries, and customer experience. This is a full-time, on-ground role at our center in Gurgaon and requires someone who is enthusiastic, well-organized, and enjoys interacting with people. Key Responsibilities ● Greet and welcome guests with a warm, friendly attitude. ● Handle customer inquiries in person and over phone/WhatsApp/email regarding activities, bookings, and packages. ● Provide detailed information about our experiences and upsell packages or add-ons. ● Coordinate bookings, manage reservations, and handle walk-in sales. ● Maintain a record of daily footfall, bookings, feedback, and payments. ● Handle POS systems for billing and basic accounting tasks. ● Ensure smooth guest flow and coordinate with the operations team to manage waiting times. ● Assist in maintaining cleanliness and presentation of the front desk and gaming areas. Requirements ● Prior experience in hospitality, front-desk, receptionist, or customer-facing sales role preferred. ● Strong communication skills in both English and Hindi. ● Confident personality with excellent interpersonal and persuasion skills. ● Basic computer skills ● Comfortable with working on weekends and holidays. ● Well-groomed, punctual, and reliable. ● Knowledge of Gurgaon’s local audience and customer preferences is a plus. What We Offer ● Competitive salary + performance incentives. ● PF, Overtime Pay, Leave Policy ● Fun and vibrant workplace at Gurgaon’s premium leisure hub. ● Growth opportunities with training & certifications. ● Employee discounts on activities and F&B.