Front Desk Receptionist

Job Description:

The Scan Center Receptionist is responsible for greeting visitors, managing patient check-ins, assisting with administrative tasks, and ensuring smooth operations within a medical or diagnostic imaging center. This role requires excellent customer service skills, organization, and attention to detail in handling patient records, appointments, and overall patient flow.

Key Responsibilities:

Customer Service:

• Greet patients and visitors in a friendly, professional manner.
• Provide information about services, wait times, and the facility's processes.
• Answer phone calls, schedule appointments, and provide confirmation details.

Patient Registration:

• Collect and verify patient information, including personal details, insurance information, and medical history.
• Ensure accurate data entry into the center’s electronic records system.
• Process and confirm insurance coverage and billing information.

Appointment Scheduling:

• Schedule, reschedule, and confirm patient appointments for diagnostic imaging procedures.
• Ensure the appointment calendar is up-to-date and properly coordinated.
• Send appointment reminders via phone, email, or text.

Patient Support:

• Provide instructions to patients regarding preparation for scans or procedures.
• Assist patients in completing necessary forms and documentation.
• Address patient inquiries and resolve any issues or concerns regarding their visit.

Record Keeping and Data Entry:

• Maintain accurate patient records and ensure all necessary documents are completed and filed.
• Enter patient information into the center’s database system.

Coordination with Medical Staff:

• Communicate effectively with radiologists, technicians, and other medical staff to coordinate patient care.
• Ensure patient flow is smooth, assisting in transferring patients to the appropriate rooms or imaging areas.

Administrative Tasks:

• Perform routine clerical duties such as faxing, photocopying, and filing.
• Handle billing inquiries and assist with payment collection processes.
• Ensure the reception area is tidy, well-organized, and equipped with necessary supplies.

Compliance and Safety:

• Follow all center protocols and regulatory standards regarding patient privacy and safety.
• Stay up-to-date with any new procedures or equipment that may affect the receptionist role.

Required Skills and Qualifications:

• High school diploma or equivalent (Associate’s degree or relevant certification is a plus).
• Previous experience in a receptionist or customer service role, preferably in a medical or healthcare setting.
• Strong verbal and written communication skills.
• Proficiency in computer software, including electronic health records (EHR) systems.
• Attention to detail and excellent organizational skills.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal skills with the ability to remain calm and compassionate under pressure.
• Knowledge of medical terminology is a plus.

Preferred Qualifications:

• Experience working in a medical imaging center, radiology, or similar healthcare environment.
• Familiarity with medical billing and insurance processes.
• A candidate with prior experience in Scan Centre is preferrable (2 to 5 years)

Job Types: Full-time, Part-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• Rotational shift

Work Location: In person