Job
Description
Job Description: The Scan Center Receptionist is responsible for greeting visitors, managing patient check-ins, assisting with administrative tasks, and ensuring smooth operations within a medical or diagnostic imaging center. This role requires excellent customer service skills, organization, and attention to detail in handling patient records, appointments, and overall patient flow. Key Responsibilities: Customer Service: Greet patients and visitors in a friendly, professional manner. Provide information about services, wait times, and the facility's processes. Answer phone calls, schedule appointments, and provide confirmation details. Patient Registration: Collect and verify patient information, including personal details, insurance information, and medical history. Ensure accurate data entry into the center’s electronic records system. Process and confirm insurance coverage and billing information. Appointment Scheduling: Schedule, reschedule, and confirm patient appointments for diagnostic imaging procedures. Ensure the appointment calendar is up-to-date and properly coordinated. Send appointment reminders via phone, email, or text. Patient Support: Provide instructions to patients regarding preparation for scans or procedures. Assist patients in completing necessary forms and documentation. Address patient inquiries and resolve any issues or concerns regarding their visit. Record Keeping and Data Entry: Maintain accurate patient records and ensure all necessary documents are completed and filed. Enter patient information into the center’s database system. Coordination with Medical Staff: Communicate effectively with radiologists, technicians, and other medical staff to coordinate patient care. Ensure patient flow is smooth, assisting in transferring patients to the appropriate rooms or imaging areas. Administrative Tasks: Perform routine clerical duties such as faxing, photocopying, and filing. Handle billing inquiries and assist with payment collection processes. Ensure the reception area is tidy, well-organized, and equipped with necessary supplies. Compliance and Safety: Follow all center protocols and regulatory standards regarding patient privacy and safety. Stay up-to-date with any new procedures or equipment that may affect the receptionist role. Required Skills and Qualifications: High school diploma or equivalent (Associate’s degree or relevant certification is a plus). Previous experience in a receptionist or customer service role, preferably in a medical or healthcare setting. Strong verbal and written communication skills. Proficiency in computer software, including electronic health records (EHR) systems. Attention to detail and excellent organizational skills. Ability to multitask in a fast-paced environment. Strong interpersonal skills with the ability to remain calm and compassionate under pressure. Knowledge of medical terminology is a plus. Preferred Qualifications: Experience working in a medical imaging center, radiology, or similar healthcare environment. Familiarity with medical billing and insurance processes. A candidate with prior experience in Scan Centre is preferrable (2 to 5 years) Job Types: Full-time, Part-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Rotational shift Experience: total work: 2 years (Required) Work Location: In person
