Front Desk Receptionist

Front Desk Receptionist – Key Responsibilities

• Patient Reception & Hospitality
• Greet all patients and visitors warmly upon arrival
• Ensure a welcoming, calm, and professional environment in the waiting area
• Appointment Scheduling & Coordination
• Manage bookings via phone, WhatsApp, or in-person requests
• Confirm, reschedule, or cancel appointments as needed
• Coordinate with physiotherapists to manage daily schedules
• Patient Record Management
• Maintain accurate and up-to-date patient information
• Assist in collecting and entering data into digital records or clinic management software
• Billing & Payments
• Handle patient billing and process payments
• Maintain logs of daily collections and generate receipts
• Phone & Communication Handling
• Answer incoming calls and respond to inquiries promptly and professionally
• Manage follow-up reminders and patient communications
• Daily Clinic Operations Support
• Ensure the reception and clinic area are clean, organized, and stocked
• Coordinate with housekeeping, vendors, and support staff as required
• Administrative Tasks
• Maintain attendance records, supplies inventory, and daily checklists
• Assist with preparing basic reports or staff communication if required
• Patient Care Coordination
• Explain clinic policies, first-time visit protocols, and guide patients when needed
• Ensure smooth handover to therapists and support staff for each session
• Marketing & Engagement (Optional/If Applicable)
• Assist in updating appointments on digital platforms or handling basic Instagram/WhatsApp posts
• Collect testimonials and feedback forms from satisfied patients

Job Types: Full-time, Fresher

Pay: ₹10,000.00 - ₹26,534.95 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Application Deadline: 30/07/2025
Expected Start Date: 15/07/2025