Front Desk Receptionist

Job Title: Front Desk Executive / Receptionist

Location: Kharghar
Department: Front Office / OPD
Reporting to: Hospital Administrator / Front Office Manager
Experience: 1–4 years (experience in hospital or healthcare preferred)
Employment Type: Full-time (must be open to rotational or night shifts if required)

Key Responsibilities:

• Greet and assist patients and visitors in a polite and professional manner.
• Register new patients and manage appointments for consultants, OPD, and diagnostics.
• Answer telephone calls promptly; handle inquiries or direct them to the concerned department.
• Maintain patient records, update information in the hospital management software/EMR.
• Guide patients on billing, insurance documentation, and other administrative procedures.
• Coordinate with departments like nursing, lab, radiology, and pharmacy for smooth patient flow.
• Ensure waiting areas and front desk are clean, organized, and welcoming.
• Collect and record feedback from patients regarding services.
• Handle complaints calmly and escalate to Admin/Manager when needed.
• Manage shift handovers and maintain logs of daily activities.

Key Requirements:

• Graduate in any discipline (preferred: Hospital Administration or related field).
• 1–4 years of experience in a hospital or clinic front desk role.
• Basic computer skills; familiarity with hospital software (e.g., MedSys, Insta, or similar).
• Excellent communication skills in English, Hindi, and local language.
• Good interpersonal skills and a patient-friendly attitude.
• Ability to multitask and work under pressure.

Preferred Qualities:

• Presentable with a pleasant personality.
• Experience handling billing or TPA coordination is a plus.
• Willingness to work night shifts or weekends if required.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Work Location: In person