Front Desk Receptionist

As a Front Desk Executive, your primary responsibility is to report for duty on time according to the assigned shift. It is essential to maintain a neat appearance in the designated uniform upon arrival at the Reception area. Your initial task involves ensuring the cleanliness of the entire lobby and confirming the presence of all helpers. You are expected to be well-versed in your job responsibilities, as well as the hospital's vision, mission, and policies. Knowledge of all departments, including their locations and contact numbers, is crucial. Interacting with patients and visitors in a polite and courteous manner is vital, with a focus on listening attentively and handling inquiries tactfully. Guiding patients to the correct OPDs or departments, assisting with appointment scheduling, and arranging for wheelchair assistance when needed are part of your duties. Special attention must be given to senior citizens by providing dedicated support. Understanding billing details, tariff rates, and addressing patient complaints professionally are integral aspects of your role. Daily OP rounds and periodic IP rounds are essential tasks to be performed. Distributing feedback forms to patients and ensuring their submission for review is part of the feedback process. Familiarity with health check-up schemes and effectively communicating them to patients is required. Answering phone calls courteously and promptly directing them to the relevant departments is crucial. Maintaining a positive working relationship with staff from other departments is key to ensuring efficient operations. This full-time position offers benefits such as Provident Fund and involves working in various shifts including day, evening, morning, night, and rotational shifts. Ideally, candidates should have at least 1 year of relevant work experience. The work location is on-site.,