Front Desk Receptionist

An ideal Front Desk Receptionist Job Description (JD) template focuses on the role as the "face of the company," emphasizing customer service, administrative efficiency, and organizational skills.

Job Title: Front Desk Receptionist Reports To: Office Manager/Administrative Supervisor Job Summary: We are seeking a professional, friendly, and highly organized Front Desk Receptionist to be the first point of contact for all visitors and callers. The ideal candidate will manage the front office operations and provide essential administrative support across the organization, ensuring a welcoming and efficient environment.

Key Responsibilities and Duties

The primary responsibilities fall into three core areas: Reception/Guest Services, Communication Management, and Administrative Support.

1. Reception and Guest Services

• Greet and welcome all guests, clients, and visitors with a professional and friendly demeanor.
• Direct visitors to the appropriate person or office while informing staff of their arrival.
• Manage visitor check-in and check-out procedures, including monitoring logbooks and issuing temporary access badges to maintain office security.
• Maintain a tidy and presentable reception area, ensuring all necessary materials (forms, brochures, etc.) are available.

2. Communication Management

• Answer, screen, and forward a high volume of incoming phone calls using a multi-line system with professional telephone etiquette.
• Handle incoming and outgoing mail and deliveries, including sorting, distributing, and coordinating courier pickups.
• Provide basic and accurate information in-person and via phone/email, addressing inquiries or complaints courteously.
• Manage internal communication by ensuring messages are relayed promptly and accurately.

3. Administrative Support

• Update calendars and schedule appointments, meetings, and conference room bookings.
• Perform clerical duties such as filing, photocopying, transcribing, data entry, and document preparation.
• Monitor and order office supplies to maintain inventory and stock levels for the front office.
• Assist with general office tasks as needed, which may include preparing documents for meetings or supporting other departments.

✅ Required Skills and Qualifications

Education and Experience

• High school diploma or equivalent (GED) is required.
• Proven work experience as a Receptionist, Front Office Representative, or Administrative Assistant is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or relevant scheduling/office management software.
• Hands-on experience operating multi-line phone systems and basic office equipment (printers, scanners, fax machines).

Essential Soft Skills

• Exceptional verbal and written communication skills with a clear and professional manner.
• Strong organizational and time-management skills, with great attention to detail.
• Ability to multitask and work well under pressure in a fast-paced environment.
• Professional attitude and appearance.
• A strong customer service orientation and problem-solving abilities.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹25,709.99 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person