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Front Desk Receptionist

0 years

1 - 0 Lacs

Posted:20 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

The Front Office is the face of the hotel and serves as the primary point of contact for all guest interactions. Located in the hotel lobby, it plays a crucial role in ensuring a smooth and welcoming experience for all guests from check-in to check-out.

Key Responsibilities:

  • Welcoming guests with warmth and professionalism
  • Efficiently handling check-in and check-out procedures
  • Managing guest reservations and room assignments
  • Providing information about the hotel, services, and local attractions
  • Handling guest inquiries, complaints, and special requests
  • Coordinating with housekeeping and other departments to ensure guest satisfaction
  • Managing billing, payments, and daily reports

Core Qualities of Front Office Staff:

  • Excellent communication and interpersonal skills
  • Strong problem-solving and multitasking abilities
  • Well-groomed and presentable at all times
  • Knowledge of property management systems (PMS) and booking software
  • A customer-first attitude with attention to detail

Job Types: Full-time, Fresher

Pay: ₹11,129.41 - ₹17,000.63 per month

Benefits:

  • Food provided
  • Provident Fund

Schedule:

  • Morning shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Yearly bonus

Work Location: In person

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