Front Desk Receptionist

organised
Job Title: Receptionist & EA to Principal

Reports to: Principal

Role Overview: The Receptionist & Executive Assistant (EA) to the principal serves as the primary point of contact for parents, visitors, and stakeholders, ensuring professional, courteous, and efficient front-office experience. The role also provides comprehensive administrative and executive support to the principal, including managing schedules, correspondence, meetings, and confidential documentation, to ensure the smooth coordination of day-to-day academic and administrative activities.

Brief of Duties and responsibilities: -

• Serve as the front-line representative of the school, greeting visitors, parents and students courteously and professionally.
• Manage incoming calls, emails and correspondence, directing them to appropriate departments or staff members.
• Schedule and coordinate appointments, meetings and conferences for the principal.
• Maintain the Principals calendar, ensuring timely communication and reminders for meetings, school events and deadlines.
• Draft, proofread and manage official letters, circulars, notices and reports on behalf of the principals office.
• Ensure confidentiality of all information related to the principals office, staff and students.
• Assist the Principal in preparing presentations, minutes of meetings, reports, and documentation for CBSE or management review.
• Coordinate communication between the principal and various internal teams (academic, admin, HR, transport, accounts, etc.).
• Organize and maintain office files, records and communication logs systematically.
• Support in planning and coordinating school events, celebrations and official functions.
• Handle visitor management, student inquiries and parent interactions with courtesy and clarity.
• Coordinate logistics and hospitality arrangements for guests, inspection teams, or dignitaries.
• Ensure timely follow-up on action points and correspondence initiated by the principal.
• Assist in managing confidential HR or administrative documents as instructed.
• Maintain a high level of professionalism, discretion and integrity in all communications and operations.
• Maintain a welcoming and organized reception area that reflects the schools ethos.
• Demonstrate patience, empathy and composure while dealing with students, parents and visitors.
  

Selection Process

• Initial screening/interview with HR
• Written test
• Final interview with Principal & School Management