Front Desk Officer

Apeejay Education Society is looking for Front Desk Officer for Apeejay School, Nerul.

Summary of Job: The incumbent will be responsible for managing the front office and providing administrative support with a focus on enhancing the experience of families and students. This role demands a professional, welcoming, and organized individual who excels in communication and multitasking within a culturally diverse environment.

Job Responsibilities :

Front Desk Management:

• Welcome and assist parents, students, and visitors with inquiries, directing them to the appropriate personnel.
• Maintain a friendly and orderly reception area.
• Handle incoming and outgoing mail and deliveries.

Communication:

• Answer and manage phone calls and emails promptly and professionally.
• Act as a liaison between the school administration and ensuring effective communication.

Administrative Support:

• Provide administrative assistance to the schools management team and faculty as required.
• Schedule appointments, meetings, and manage the school calendar.
• Maintain accurate records and files, both electronic and physical.

Coordination and Liaison:

• Assist in organizing school events, meetings, and activities.
• Facilitate orientation programs for new students and families.

Student and Parent Support:

• Address and resolve concerns and queries from parents and students, escalating issues when necessary.

Safety and Security:

• Monitor and manage visitor access to the school, ensuring compliance with security protocols.
• Assist in implementing and conducting emergency procedures and drills.

Skills and Competencies Required:

• Experience: Prior experience in a front office, administrative, or customer service role, ideally in an educational setting.
• Language Skills: Fluent in English.
• Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software.
• Interpersonal Skills: Excellent communication and interpersonal skills.
• Organizational Skills: Strong organizational and time-management skills, with the ability to multitask and prioritize effectively.
• Professionalism: High level of professionalism, confidentiality, and discretion.

If interested, please email your resume with current and expected remuneration at