Front Desk

Job Role:Front Desk Coordinator

Location : Bangalore

Job Summary:

Ministry of Skin is seeking a friendly and professional Receptionist to be the first point of contact for our clients and visitors. The ideal candidate will possess excellent communication and organizational skills, with a strong ability to multitask and prioritize duties effectively. As the face of our clinic, the Receptionist plays a crucial role in providing exceptional customer service and maintaining a welcoming environment for all.

Key Responsibilities:

1.⁠ ⁠Patient Experience & Reception Management

• Greet and assist patients with a warm, professional approach.
• Ensure a smooth check-in and check-out process.
• Provide information about treatments, pricing, and appointment availability.
• Maintain a high standard of hospitality to create a luxurious patient experience.

2.⁠ ⁠Appointment Scheduling & Coordination

• Manage online and offline appointment bookings efficiently.
• Coordinate doctor schedules, treatment slots, and staff availability.
• Send appointment confirmations and reminders via WhatsApp, SMS, or calls.
• Minimize no-shows by following up with patients before their scheduled visit.

3.⁠ ⁠Sales & Upselling Services

• Explain available treatments and recommend additional services or packages based on patient needs.
• Promote membership plans, skincare products, and ongoing offers.
• Track patient preferences and suggest personalized treatment plans.

4.⁠ ⁠Billing & Payment Management

• Handle billing, invoicing, and payment processing accurately.
• Maintain records of transactions and update patient accounts.
• Address patient queries related to pricing, payment plans, and insurance (if applicable).

5.⁠ ⁠Clinic Operations & Communication

• Coordinate with dermatologists, therapists, and management to ensure smooth clinic operations.
• Maintain and update patient records and CRM databases.
• Ensure the front desk area is clean, organized, and welcoming.
• Handle patient feedback and escalate concerns to management if necessary.

6. Performance Metrics & Success Goals

• Maintain a 90%+ appointment attendance rate (minimizing cancellations/no- shows).
• Increase service upselling by 30% through personalized recommendations.
• Ensure 100% accuracy in scheduling, billing, and patient records.
• Maintain high patient satisfaction scores through professional service.

Required Skills & Qualifications

• Experience in front desk operations, hospitality, or healthcare administration.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks efficiently in a fast-paced clinic.
• Familiarity with CRM software, digital appointment scheduling, and billing systems.
• A professional, well-groomed appearance suitable for a premium aesthetic clinic.

Job Type: Full-time

Pay: ₹25,624.37 - ₹29,006.24 per month

Schedule:

• Day shift

Work Location: In person