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KRN Health And Wellness
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Front Desk Manager

Front Desk Manager

KRN Health And Wellness

0 - 31 years

2 - 3 Lacs

powai mumbai/bombay

Posted:4 days ago| Platform: Apna logo

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Skills Required

service resolve management training scheduling reporting communication consistency security technology software

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities 1. *Customer Service*: Ensure excellent customer experience, respond to queries, and resolve issues promptly. 2. *Front Desk Operations*: Manage day-to-day front desk activities, including reception, phone handling, and mail management. 3. *Team Management*: Supervise and develop front desk staff, providing training and guidance as needed. 4. *Administrative Tasks*: Oversee administrative duties, such as scheduling, record-keeping, and reporting. 5. *Communication*: Facilitate effective communication between departments, management, and customers. 6. *Problem-Solving*: Resolve front desk-related issues and conflicts in a timely and professional manner. 7. *Quality Control*: Maintain high standards of service quality, ensuring consistency and excellence. Additional KRAs 1. *Security and Safety*: Ensure adherence to security protocols and safety procedures. 2. *Technology Management*: Oversee front desk technology, including phone systems and software. 3. *Feedback and Improvement*: Collect feedback from customers and staff, implementing improvements to enhance front desk operations.

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Front Desk Manager