Front Desk Manager

Desk Manager

Role Overview

As Front Desk Manager, you’ll be the go-to person for all things guest-related. From smooth check-ins to quick problem-solving, you’ll create a warm, welcoming environment that reflects our social, community-driven vibe. You’ll also play a key role in keeping bookings accurate, encouraging guests to join activities, and ensuring every traveller leaves with a smile (and maybe a few new friends).

🎯 Key Responsibilities

• Welcome guests with warmth and energy — every check-in feels like homecoming.
• Manage reservations, check-ins/outs, and billing with precision.
• Handle guest queries (online & offline) promptly and professionally.
• Upsell tours, café offerings, and activities to enhance guest experiences.
• Support and coordinate with housekeeping/operations for smooth daily functioning.
• Maintain a fun, social atmosphere at the front desk while balancing professionalism.
• Encourage guest participation in hostel community events.
• Monitor and encourage guest feedback/reviews.
• Ensure Filling of the C-Form and E-visitor forms daily

📌 KPIs (How We’ll Measure Success)

• Check-in Experience

  → Avg. guest rating 4.5/5+ or 9.5/10 for check-in & hospitality.

• Response Time

  → All guest queries (online & offline) addressed within 15 minutes.

• Booking Accuracy

  → 100% error-free reservations & billing.

• Upselling / Cross-selling

  → 15% of guests converted for tours, café, activities, etc.

• Shift Coverage

  → 100% reliability on roster, no missed shifts.

• Reviews Boost

  → 25% of guests mention “fun/atmosphere/community/social” in reviews.

🌍 Who We’re Looking For

• Prior hospitality/hostel/hotel front desk experience preferred.
• Strong communication and interpersonal skills.
• Tech-friendly (comfortable with booking platforms, OTAs, and basic digital tools).
• Organised, reliable, and detail-oriented.
• Friendly, social, and approachable — a people-person who loves meeting travellers.

Perks

• Work in Jaipur’s most social and creative hostel environment.
• Meet travellers from across the world every day.
• Be part of a young, dynamic, and fun-loving team.
• Opportunity to grow into higher management roles as the brand expands.