Horn Ok Please Hostel Jaipur

Desk Manager — the face of our hostel, the first “hello” and the last “see you soon.” Role Overview As Front Desk Manager, you’ll be the go-to person for all things guest-related. From smooth check-ins to quick problem-solving, you’ll create a warm, welcoming environment that reflects our social, community-driven vibe. You’ll also play a key role in keeping bookings accurate, encouraging guests to join activities, and ensuring every traveller leaves with a smile (and maybe a few new friends). 🎯 Key Responsibilities Welcome guests with warmth and energy — every check-in feels like homecoming. Manage reservations, check-ins/outs, and billing with precision. Handle guest queries (online & offline) promptly and professionally. Upsell tours, café offerings, and activities to enhance guest experiences. Support and coordinate with housekeeping/operations for smooth daily functioning. Maintain a fun, social atmosphere at the front desk while balancing professionalism. Encourage guest participation in hostel community events. Monitor and encourage guest feedback/reviews. Ensure Filling of the C-Form and E-visitor forms daily 📌 KPIs (How We’ll Measure Success) Check-in Experience → Avg. guest rating 4.5/5+ or 9.5/10 for check-in & hospitality. Response Time → All guest queries (online & offline) addressed within 15 minutes. Booking Accuracy → 100% error-free reservations & billing. Upselling / Cross-selling → 15% of guests converted for tours, café, activities, etc. Shift Coverage → 100% reliability on roster, no missed shifts. Reviews Boost → 25% of guests mention “fun/atmosphere/community/social” in reviews. 🌍 Who We’re Looking For Prior hospitality/hostel/hotel front desk experience preferred. Strong communication and interpersonal skills. Tech-friendly (comfortable with booking platforms, OTAs, and basic digital tools). Organised, reliable, and detail-oriented. Friendly, social, and approachable — a people-person who loves meeting travellers. Perks Work in Jaipur’s most social and creative hostel environment. Meet travellers from across the world every day. Be part of a young, dynamic, and fun-loving team. Opportunity to grow into higher management roles as the brand expands.