Front Desk Executive

Job Description

Job Summary Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Maintains security by following procedures; monitoring logbook; Maintains telecommunication system for house phone and console operation. Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. Contributes to team effort by accomplishing related results as needed. Maintain Courier Log in. Follow company SOP for people s interview Manage Conference Room Booking Primary Responsibilities: Managing Front Desk Educational qualifications preferred Category: Bachelors Degree Field specialization: Hospitality Administration/Management Academic score: 50 % Key Performance Indicators: Front Desk Guest Management: As per Daily MIS Ticket Closure: No. of tickets closed within deadline Housekeeping: RM Assessment CCTV: Timely escalate appliances not working within same day and follow-up till closure Marks on RMs assessment on gaps identified Petty expenses: no deviation from SOP MIS: As per Daily MIS /Stakeholders input Vendor Bills: As per TAT Credit Card expenses: As per TAT Required Competencies: Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Inventory and Supply Management Required Knowledge: Microsoft Office Skills, Email Required Skills: Telephone Skills, Verbal Communication,