Customer Support Executive Location: Noida Department: Customer Support / Technical Services Apply: [email protected] | [email protected] Are you tech-savvy with hands-on experience in Smart Energy Meters and Air Conditioning Products ? Join Oakter as a Customer Support Executive and be part of our growing technical services team! Key Responsibilities Troubleshoot & resolve issues related to: Smart Energy Meters (AMI/AMR, Single & Three Phase) Air Conditioning Systems (Split, VRF, Commercial) Log and manage tickets via CRM tools (Freshdesk, Zoho, etc.) Maintain documentation, FAQs, and technical guides Coordinate with engineering, product, and field teams Ensure customer satisfaction through timely support Requirements Degree/Diploma in Electrical/Electronics/Mechanical Engineering 2–5 years of technical support/customer service experience Strong knowledge of AC systems & smart meters Fluent in English & Hindi (regional languages a plus) Working knowledge of CRMs Bonus Skills Field experience with metering/HVAC systems Knowledge of IoT integrations Ability to read wiring diagrams & technical manuals What We Offer Competitive Salary Medical Insurance Technical Training & Career Growth A Collaborative Work Environment Interested? Send your resume to [email protected] & [email protected] Note: Only candidates with relevant product experience will be considered. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Provident Fund Language: English (Required) Hindi (Required) Work Location: In person
Job description Location: Noida Department: Information Technology Employment Type: Full-Time Joining: Immediate Salary: As per company norms We’re looking for a dedicated and skilled IT Field Support Technician to join our team in Noida. If you’re passionate about solving technical challenges, supporting users, and ensuring seamless IT operations in a fast-paced environment, this role is for you! About Oakter (by RIOT Labz) Oakter is a leading original design manufacturer (ODM) in India, specializing in IoT devices, consumer electronics, EV chargers, PoS soundboxes, audio equipment, and GPS trackers . With a focus on innovation and quality , we are driving Manufacturing 2.0 in the electronics industry. Key Responsibilities Provide on-site and remote support for desktops, laptops, printers, and mobile devices Troubleshoot hardware, software, and basic network-related issues Install, configure, and maintain IT equipment, peripherals, and workstations Assist with LAN/WAN connectivity and basic network troubleshooting Maintain IT inventory, asset tracking, and documentation Coordinate with central IT teams and escalate issues when necessary Visit internal/client locations for support and installations Support IT procurement, vendor coordination, and market research What We’re Looking For 1–3 years of experience in IT support or field technician roles Strong knowledge of Windows OS, MS Office & basic networking Diploma/Degree in IT, Computer Science, or related field Excellent troubleshooting and customer service skills Willingness to travel as needed Experience with helpdesk systems, Active Directory, or Office 365 preferred Apply Now Interested candidates can share their CVs at: ✉ [email protected] / [email protected] Note: Only relevant profiles will be considered. Industry Appliances, Electrical, and Electronics Manufacturing Employment Type Full-time Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Work Location: In person
Customer Support Executive Location: Noida Department: Customer Support / Technical Services Apply: hr@oakter.com | pooja@oakter.com Are you tech-savvy with hands-on experience in Smart Energy Meters and Air Conditioning Products ? Join Oakter as a Customer Support Executive and be part of our growing technical services team! Key Responsibilities Troubleshoot & resolve issues related to: Smart Energy Meters (AMI/AMR, Single & Three Phase) Air Conditioning Systems (Split, VRF, Commercial) Log and manage tickets via CRM tools (Freshdesk, Zoho, etc.) Maintain documentation, FAQs, and technical guides Coordinate with engineering, product, and field teams Ensure customer satisfaction through timely support Requirements Degree/Diploma in Electrical/Electronics/Mechanical Engineering 2–5 years of technical support/customer service experience Strong knowledge of AC systems & smart meters Fluent in English & Hindi (regional languages a plus) Working knowledge of CRMs Bonus Skills Field experience with metering/HVAC systems Knowledge of IoT integrations Ability to read wiring diagrams & technical manuals What We Offer Competitive Salary Medical Insurance Technical Training & Career Growth A Collaborative Work Environment Interested? Send your resume to hr@oakter.com & pooja@oakter.com Note: Only candidates with relevant product experience will be considered. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Health insurance Leave encashment Provident Fund Language: English (Required) Hindi (Required) Work Location: In person
Job description Location: Noida Department: Information Technology Employment Type: Full-Time Joining: Immediate Salary: As per company norms We’re looking for a dedicated and skilled IT Field Support Technician to join our team in Noida. If you’re passionate about solving technical challenges, supporting users, and ensuring seamless IT operations in a fast-paced environment, this role is for you! About Oakter (by RIOT Labz) Oakter is a leading original design manufacturer (ODM) in India, specializing in IoT devices, consumer electronics, EV chargers, PoS soundboxes, audio equipment, and GPS trackers . With a focus on innovation and quality , we are driving Manufacturing 2.0 in the electronics industry. Key Responsibilities Provide on-site and remote support for desktops, laptops, printers, and mobile devices Troubleshoot hardware, software, and basic network-related issues Install, configure, and maintain IT equipment, peripherals, and workstations Assist with LAN/WAN connectivity and basic network troubleshooting Maintain IT inventory, asset tracking, and documentation Coordinate with central IT teams and escalate issues when necessary Visit internal/client locations for support and installations Support IT procurement, vendor coordination, and market research What We’re Looking For 1–3 years of experience in IT support or field technician roles Strong knowledge of Windows OS, MS Office & basic networking Diploma/Degree in IT, Computer Science, or related field Excellent troubleshooting and customer service skills Willingness to travel as needed Experience with helpdesk systems, Active Directory, or Office 365 preferred Apply Now Interested candidates can share their CVs at: ✉ HR@OAKTER.COM / POOJA@OAKTER.COM Note: Only relevant profiles will be considered. Industry Appliances, Electrical, and Electronics Manufacturing Employment Type Full-time Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Work Location: In person