Customer Service Representative

Customer Support Executive

Location: Noida
Department: Customer Support / Technical Services
Apply: hr@oakter.com | pooja@oakter.com

Are you tech-savvy with hands-on experience in Smart Energy Meters and Air Conditioning Products?
Join Oakter as a Customer Support Executive and be part of our growing technical services team!

Key Responsibilities

• Troubleshoot & resolve issues related to:
• Smart Energy Meters (AMI/AMR, Single & Three Phase)
• Air Conditioning Systems (Split, VRF, Commercial)
• Log and manage tickets via CRM tools (Freshdesk, Zoho, etc.)
• Maintain documentation, FAQs, and technical guides
• Coordinate with engineering, product, and field teams
• Ensure customer satisfaction through timely support

Requirements

• Degree/Diploma in Electrical/Electronics/Mechanical Engineering
• 2–5 years of technical support/customer service experience
• Strong knowledge of AC systems & smart meters
• Fluent in English & Hindi (regional languages a plus)
• Working knowledge of CRMs

Bonus Skills

• Field experience with metering/HVAC systems
• Knowledge of IoT integrations
• Ability to read wiring diagrams & technical manuals

What We Offer

Competitive Salary
Medical InsuranceTechnical Training & Career GrowthA Collaborative Work Environment

Interested?
Send your resume to hr@oakter.com & pooja@oakter.com

Note: Only candidates with relevant product experience will be considered.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Provident Fund

Language:

• English (Required)
• Hindi (Required)

Work Location: In person