Front Desk Executive - Sales

Job Summary:
The Front Office Desk Sales Executive is the first point of contact for members and visitors, responsible for creating a welcoming environment while driving membership sales. This role combines front-desk administration with proactive sales, ensuring excellent customer service, smooth daily operations, and achievement of revenue targets.

Key Responsibilities:

• Greet and assist members, guests, and prospective clients in a professional and friendly manner.
• Handle incoming calls, emails, and walk-ins; provide accurate information about gym services, facilities, and promotions.
• Proactively promote and sell memberships, personal training packages, and other fitness programs.
• Maintain accurate member records, manage registrations, renewals, and cancellations.
• Process payments, generate invoices, and track sales targets.
• Coordinate facility tours for prospective members and showcase gym features.
• Provide daily reports on sales, enquiries, and conversions to management.
• Support smooth front desk operations including scheduling, check-ins, and member queries.
• Ensure the reception area is tidy, welcoming, and aligned with the gym’s brand standards.
• Collaborate with fitness trainers and management to meet business goals.

Key Skills & Qualifications:

• Strong communication and interpersonal skills.
• Customer service orientation with a sales-driven mindset.
• Previous experience in sales, customer service, or front desk roles (preferably in the fitness or hospitality industry).
• Ability to work with targets and deliver results.
• Basic computer proficiency (MS Office, CRM, POS systems).
• Positive, energetic, and professional attitude.

Education & Experience:

• Minimum: High school diploma or equivalent.
• Preferred: Diploma/degree in Business, Marketing, or Hospitality.
• 1–3 years of relevant experience in sales or customer-facing roles.

Compensation & Benefits:

• Competitive base salary with performance-based incentives/commissions.
• Complimentary/discounted gym membership.
• Career growth opportunities within the fitness industry.

Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule

Application Question(s):

• Are you willing to work at a Gym?
• Are you willing to work on rotational shifts?
• Can you sell to walk-in customers and convert the sale?

Work Location: In person