Job
Description
This is for our Serviced Apartment in heart of Hiranandani Gardens, Powai, Mumbai. It is an unique offering in the market with 5 star hotel level amenities and services, combined with modern, upscale home like set-up. A true Serviced Apartment in India. All units being 1 BHK with separate Living, Kitchen, & Bedroom. The property is already running full, with major customer base being Japanese expats. Other than Japanese, almost all major foreign guests (German, France, Italy, America, Russia, Korea, China, Singapore, Malaysia, Indonesia, UAE, Dubai, etc) have been staying. Of course the Indians guests are absolutely loving the product. RELOhomes Serviced Apartment: https://goo.gl/maps/9Lk76jtrKKSm3nBy7 Job Description This role is for an experience candidate who has worked FO or front desk executive or similar role in 4/5 star hotels, having involved into various functions at core level so as to come on board for providing exceptional customer service and administrative support at the front desk and maintain and improve policies, systems, and processes for various functions. Day-to-day operations management: Day-to-day Front Desk duties, check-ins/outs, billing, Answer phone calls, emails, respond to inquiries Ensure Front Desk functions without errors, identify if any lapses and rectify in real time Implementation, continuous review, continuous improvement (kaizen) Perform to fill-in the duty as and when needed in case of absence or peak workload. Ensure billing, and recovery, keep track of all invoices and payments (using accounts team in the back-end) Monitor & oversee all guest services on daily basis Identify challenges, and work on improvements in guest services Continuous improvement in enhancing the Guest Experience Set-out system for receiving guest feedback, and implementing improvements based on feedback. Identify critical guests, VIP arrivals, meet & greet, attend guests as necessary Work on strategies to minimize guest discomfort, inconvenience by minimizing downtime due to defects, troubles, and underlying costs Answer day-to-day inquiries for short-term / long-term stays Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc. Hospitality attitude and aptitude, customer centric, effective in communication Thorough organization and supervisory skills. Natural team player, having patience, negotiation skills, good into dispute/grievance resolution with all stakeholders, calmly handling the situations, etc. Graduate / Post Graduate preferably into hotel management Must have worked in 4/5 star hotels in similar role for at least more than 3-4 years
