Front Desk Associate

About Us:
Orbit Serviced Apartments is a premium, high-end serviced apartment building in Khar West, Mumbai. We cater exclusively to business and leisure travelers seeking hotel-standard hospitality in the comfort of serviced apartments.Job Description:We are hiring a Front Office Associate with prior hotel/hospitality experience to manage guest interactions and front office operations.Responsibilities:Manage check-in and check-out using hotel standards and procedures.Handle reservations through OTAs (Booking.com, Airbnb, Expedia, etc.) and direct bookings.Answer guest calls, emails, and WhatsApp professionally.Coordinate with housekeeping, maintenance, and other departments for smooth operations.Handle guest billing, payments, and maintain accurate records.Deliver a 5-star guest experience from arrival to departure.Requirements:Mandatory: Previous experience in a hotel, resort, or serviced apartments (Front Office/Guest Relations).Familiarity with OTA extranets & PMS.Excellent communication skills in English & Hindi.Presentable, service-oriented, and proactive in problem-solving.Ability to work shifts, weekends, and public holidays as required.Location: Khar West, MumbaiSalary: Competitive, based on experience