Freshers / EXP @ International Technical Support Engineer

Greetings from KVC CONSULTANTS LTD!!

We Are Hiring For

Job Locations :----

1) PUNE - HINJEWADI PHASE - 2

2) BANGALORE- ELECTRONIC CITY

Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP

FRESHERS -- Rs 2.77 -- LPA

Language: Proficient in English (Read + Write + Speak )

Role purpose:

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests

Roles and Responsibilities ---

• Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD

• Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User

• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution

• Routes the enquiries to Resolver Groups as appropriate

• Re-routes misdirected calls

• Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures

• Provides status and updates on tickets to authorized users

• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction

Job Locations :

Hyderabad - Gachibowli

Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP

Language: Proficient in English (Read + Write + Speak )

1 Technical Support Specialist

• Provide Tier 1 and Tier 2 technical support for Microsoft platforms and tools
• Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Support users with Windows operating systems

2 Technical Support -Gaming Service

• Provide technical support for gaming consoles and services
• Assist with account issues, payments, and subscriptions
• Handle customer inquiries through phone, chat, and email
• Guide users through setup, troubleshooting, and product features
  

Mandatory Language Skill: Prior SD experience and good English speaking skills

DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD ,BANGALORE SD WITH YOUR RESUME .

HR MAHBISH 9628373764

HR LAIBA 9654201996

HR AYASHA 9821182649

HR DIVYA 9821182650

HR AREESHA 9628373763

HR SIYA 7565006262

HR VANSHIKHA 9628373762

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