3 Banglore University Jobs

Greetings from KVC CONSULTANTS LTD. We are hiring for International Voice Executive role in ITES/ MNCs - Pune / Bangalore Job Description: PROFILE 1: Process:- -- International Voice --- Customer Support Process -- and Service desk Voice Both profiles are open . SALARY:- For 1 year of experience in INT Customer Service Rs 4.5 LPA Freshers can be considered with excellent communication Salary Upto 4.5 Lpa And Candidates with excellent communication Salary goes Upto Rs 5.75LPA Rotational shifts -- 24 / 7 --- 2 WEEK OFFS Both side cabs available. Roles and Responsibilities Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts: Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. ------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- Divya :-- 9821182650 Vanshika -- 9628373762 Areesha-- 9628373763 Siya -- 7565006262

Greeting from KVC CONSULTANTS LTD.!! We are looking for candidates interested to work in leading IT MNC for BANGALORE/ PUNE Location. Job Title: -- Process Executive (VOICE ) Location : Electronic City for Bangalore/ Hinjewadi for Pune Job Type: Full-time Required Skills and Qualifications:--- Excellent verbal communication skills in English Any Graduates is eligible. Rotational Shift with rotational week off 5 days of working Salary:---- Rs.3.00 - 4.00 LPA -- FRESHERS Rs 6.50 LPA -- CANDIDATES WITH 1 YEAR EXP . Benefits:---- Both side cab facility How to Apply: Schedule your interview kindly call or drop your resume on any of the given numbers HR AAYSHA --- 9821182649 HR MAHBISH - 9628373764 HR LAIBA - 9654201996 HR LAIBA- 7317049319 HR SIYA -- 7565006262 HR YAGVANSHI - 9821182649 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Greetings from KVC CONSULTANTS LTD. We are hiring for International Voice Executive role in ITES/ MNCs - Pune / Bangalore Job Description: PROFILE 1: Process:- -- International Voice --- Customer Support Process -- and Service desk Voice Both profiles are open . SALARY:- for those with with 1 year of experience in INT Customer Service Rs 4.00 LPA ---- SALARY:- FRESHER GRADUATES---- Rs 2.70 LPA and for candidates with excellent Eng Comm skills Rs 5 LPA Rotational shifts -- 24 / 7 --- 2 WEEK OFFS Both side cabs available . Roles and Responsibilities Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts: Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. ------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- Laiba-- 9654201996 Mahbish -- 9628373764 Yagyanshi -- 9821182648 Vanshika -- 9628373762 Areesha-- 9628373763 Siya -- 7565006262