French Language Expert

As a Customer Support Executive for US & Europe Markets, your main goal will be to provide excellent customer satisfaction by contacting customers through emails, social media, and calls in a professional manner. You should possess good listening skills and the ability to multitask effectively. Responsibilities: - Understand the products and services provided by the company - Support customers through email ticketing system, social media, and phone calls - Resolve customer complaints and queries - Provide detailed information to customers - Maintain records of each phone call for future reference - Conduct training sessions for new employees to enhance their skills - Offer exceptional customer service and satisfaction - Follow up with customers for any further information - Take feedback from customers - Negotiate terms and conditions with customers Qualifications Required: - Bachelor's degree in Business Administration or a related field - 3 years of experience working as a Customer Support Executive or similar position in the Customer Service department - Exceptional verbal and written communication skills - Good problem-solving abilities - Customer-oriented individual - Ability to meet deadlines and prioritize tasks - Excellent negotiation and sales skills - Outstanding interpersonal and organizational skills - Excellent phone etiquette and active listening abilities - Quick learner with exceptional decision-making skills,