Posted:2 days ago|
Platform:
On-site
Full Time
Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.
Role: French Language Expert
Job Description Global L2 Support French Language Expert
Position Title Global L2 Support French Language Expert
Experience Level Expert 7 Years
Location Global
Department IT Service Delivery Global Support
Role Summary
The Global L2 French Language Expert will provide endtoend Level 2 technical and language support to international users ensuring accurate translation effective communication and resolution of incidents in the Frenchspeaking regions The candidate must possess strong technical acumen nativelevel fluency in French and excellent English communication skills
Key Responsibilities
Provide advanced L2 technical support for global business applications systems and infrastructure
Translate complex technical documentation incident reports and user communication from English to French and vice versa
Engage with Frenchspeaking clients to diagnose troubleshoot and resolve technical issues
Collaborate with L3 teams for escalations requiring deep technical intervention
Ensure language accuracy and cultural alignment in all French communications
Support process documentation and knowledge base creation in both English and French
Conduct root cause analysis and share technical insights to prevent recurring issues
Coordinate with global support teams to maintain consistency in ticket resolution and service levels
Review translated materials for tone clarity and business appropriateness
Participate in training sessions audits and crossfunctional improvement initiatives
Qualifications
Bachelors Degree in Computer Science Information Technology or related field
Professional fluency in French C1C2 level and English mandatory
7 years in technical support L2 operations or translation in IT service environments
Strong analytical and problemsolving skills with ITIL process knowledge
Proficiency in using ticketing systems like ServiceNow Remedy or JIRA
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