Fraud Supervisor

Role Overview: You are a natural leader who prioritizes customer and colleague well-being, inspiring others to follow suit. Joining our dynamic team, you will play a crucial role in creating exceptional customer experiences that foster lasting relationships. Key Responsibilities: - Develop and lead a team of Specialists. - Lead by example, coaching on key behaviors to drive results. - Manage team performance, motivating sustained results and resolving issues promptly. - Select and retain talent, focusing on inclusion and diversity. - Resolve employee and escalated customer problems efficiently. - Operate with urgency, meet deadlines, and handle phone-based customer interactions effectively. Qualifications Required: - Minimum of two years of management experience as a Team Leader. - Proficiency in using multiple browsers, tabs, and Microsoft Office tools. - Ability to delegate tasks, resolve conflicts, and prioritize workloads. - Strong communication skills, both verbal and written. - High School Diploma or equivalent required; Bachelor's degree preferred. - Experience in risk and control initiatives. - Willingness to work varied schedules, including evenings and weekends.,