Fraud Supervisor

Job Description

You are a natural leader. You do what’s right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships. Job Summary As a Fraud Supervisor in our dynamic team, you will manage team members who are proactive, adaptable, positive, and accountable. You will have the opportunity to create great customer experiences that cultivate long-lasting relationships. You will lead by example, inspire your team, and handle challenging situations by offering customers alternative solutions and enhanced products. This role requires you to operate with urgency, meet deadlines, and be willing to work in an environment that requires phone-based customer interaction Job Responsibilities: We're looking for individuals with a passion for managing a team and the following skills: Develop and lead team of Specialists Lead by example and coach on key behaviors to drive results Handle performance management Select and retain talent Identify ways to support inclusion and diversity Manage team performance, leading by example and coaching on key behaviors to Motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards Resolve employee and escalated customer problems and inquires Operates with urgency and meet deadlines Required Qualifications, Skills and Capabilities: Minimum of two years management experience as a Team Leader on papers Must be willing to work in an environment that requires phone-based customer interaction Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office tools Ability to delegate tasks, Conflict resolution skills, Prioritize diverse workloads Participates in execution of strategy Specialized functional or technical knowledge that allows for independent thought and action on important department activities Required to abide by all applicable regulatory and department practices and procedures Drive risk and control initiatives Preferred Qualifications, Skills and Capabilities: Advanced proficiency with computer functions with MS Office Suite strongly preferred High School Diploma or equivalent required, Bachelor’s degree preferred Communicate both verbally and written Ability to influence internal and external business partners Relationship management Work schedules vary and could include a schedule that includes working in the evening and on the weekend.