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Fraud Prevention AssociateJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTML
- Noida, India
- Operations
- Corporate
- 49320
McGraw Hill LLC.mail_outlineGet future jobs matching this searchorTranscriptHi, my name is Angie Davis, and the question for the day is, how does your team uniquely support McGraw Hill? I am the senior manager over customer service and back office, and we do support McGraw Hill by offering many services to our customers as well as our business unit partners with the customers. We do take inbound calls, we take emails, and also work chats. We try to answer any type of question that they may have. We also place orders. On the back work office side of things, we help support the system and maintain the integrity of everything that is in Oracle. We establish accounts, make sure that they're set up appropriately. We also have a team who helps support any type of returns and crediting as well as a small and mighty fraud team.% buffered00:0000:00How does your team uniquely support McGraw Hill?AAngieSr Manager Customer Servuce/Backoffice
Overview
Job Description
Impact the Moment
When was the last time you experienced the impact of your work? Our back-office customer service team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity as a
Fraud Prevention Associate
to impact lives across the world and experience first-hand the difference your hard work makes.
What is this about?
As our new Fraud prevention associate, you are responsible for reviewing orders to determine fraudulent activity. Should use a variety of tools to validate and confirm identity, as well as physical and virtual addresses. Will also be responsible for keeping track of fraudulent activity and the success of failure prevention.
- This role requires working 6:30 PM – 3:00 AM IST, with flexibility to adjust to 5:30 PM – 2:00 AM IST during U.S. daylight savings time.
- Ideal candidates will reside within 25 km of the office location in Noida. If suitable candidates are not found within this range, we may consider those within 40 km as an exception.
A Typical Day Might Include
- Perform real time reviews on suspicious transactions that have been systemically identified, utilize various methods and technology to determine if the orders should be released or canceled
- Identify new fraud trends and alert management team (includes cybersecurity). Identify proactive ways to prevent future fraud from occurring (blocking email address, inactivating accounts, etc.)
- Research and validate the legitimacy of new addresses being requested to be added to existing accounts. Also research and validate new users who want to register to use our COAST system to place orders.
- Communicates and tracks fraud attempts, losses and saved transactions for reporting
- Ensures proper accounting adjustments are being submitted and communicating to proper stakeholders.
You Should Apply If
- You have a good understanding of Fraud Solution applications: Braintree, Kount, Adyen
- Strong Experience with open-Source Investigations and Understanding of fraud trends, ATO’s & Fraudulent chargebacks
- Attention to detail and accuracy in data review with exceptional analytical, problem-solving, and organizational skills
- Strong organizational and time management skills with excellent communication skills.
- Technical proficiency with Salesforce, Jira, Microsoft Office
Why work for us?
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do!A competitive salary, one-time meal, free transport and an achievable bonus coupled with the opportunity to join a very successful team that focuses on making a difference.McGraw Hill recruiters always use a “@mheducation.com” email address or communicate through our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.49320McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.ApplyJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTML
