Fraud Ops Sr Manager

As a Fraud Ops Sr Manager at Citigroup, your role involves managing a team to drive fraud management policies and procedures to minimize fraud impact in coordination with the Operations - Services team. Your primary responsibility includes managing one or more teams and a component of the fraud loss portfolio, ensuring appropriate decisions are made using risk/reward balance methodology, and monitoring execution of operational objectives and strategies to mitigate fraud losses. You will also be required to provide evaluative judgment in complicated situations, oversee budget management, and ensure compliance with applicable laws and regulations. Key Responsibilities: - Manage one or more teams and a component of the fraud loss portfolio - Ensure appropriate decisions are made using a risk/reward and customer-centric balance - Monitor execution of operational objectives, authorization detection strategies, and goals for the fraud area - Provide evaluative judgment based on information analysis in complicated situations - Oversee budget management and conduct resource planning activities - Ensure essential procedures are followed and contribute to defining standards - Participate in change management initiatives - Assess risk when making business decisions, safeguarding Citigroup, its clients, and assets - Drive compliance with applicable laws, rules, and regulations Qualifications: - 6-10 years of experience in a related role - Basic knowledge of the industry required - Proven success in a similar position - Demonstrated ability to persuade and influence others - Clear and concise written and verbal communication skills - Ability to remain unbiased in a diverse working environment Education: - Bachelor's degree/University degree or equivalent experience - Master's degree preferred Please note that the Job Description also includes information about the company's commitment to accessibility for individuals with disabilities and references to Citi's EEO Policy Statement and the Know Your Rights poster.,