Franchise Manager

Job Description

Job Title: Pizza Franchise Manager Location: pune Employment Type: Full-Time Reports To: Area Manager / Franchise Owner Job Summary: We are seeking a highly motivated and experienced Franchise Manager to oversee the daily operations of our pizza franchise location. The ideal candidate will ensure operational excellence, uphold brand standards, and deliver outstanding customer service while driving profitability and employee engagement. Key Responsibilities: Operational Management: Oversee all store operations, ensuring compliance with brand standards and health & safety regulations. Manage inventory levels, food costs, labor efficiency, and overall financial performance. Ensure timely and accurate preparation and delivery of products. Team Leadership: Recruit, train, and supervise staff to deliver high-quality customer service and maintain a positive work environment. Create employee schedules and ensure adequate coverage at all times. Conduct regular performance reviews and provide feedback/coaching. Customer Service: Handle customer concerns and resolve complaints promptly and professionally. Promote a customer-first culture among all team members. Marketing & Sales: Implement local marketing initiatives to increase foot traffic and sales. Monitor and report on sales trends, promotions, and competition. Compliance & Reporting: Ensure all operations comply with company policies, local laws, and food safety guidelines. Prepare and submit regular reports on sales, labor, inventory, and performance metrics. Qualifications: Minimum 3 years of experience in restaurant or retail management, preferably in the food & beverage or QSR industry. Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency with POS systems and MS Office (Excel, Word). Ability to work in a fast-paced, high-pressure environment. Flexible schedule including weekends, evenings, and holidays. Preferred: Prior experience with a pizza or quick-service franchise brand. Certification in food safety and handling (e.g., ServSafe). Benefits: Competitive salary + performance-based bonuses Employee meal discounts Paid time off and holidays Career advancement opportunities To Apply: Please send your resume and a brief cover letter to hr@xtopizza.com