Fragrance Specialist

A Fragrance Specialist is a professional who provides expert knowledge and personalized advice to customers in selecting fragrances. This role is key in retail environments, luxury brand boutiques, spas, and beauty venues. The specialist educates customers about fragrances, assists with selections, and drives sales by creating an exceptional customer experience.

1. Core Responsibilities

Customer Service and Consultation

Greet customers and assist them in exploring various fragrance options.

Advise and educate customers about different fragrance notes, accords, and compositions.

Help customers select the right fragrance based on individual preferences, occasions, and personalities.

Provide fragrance layering advice and personalized fragrance consultations.

Respond to special requests and questions, ensuring customer satisfaction.

Follow up with customers to ensure they are satisfied with their purchase.

2. Required Skills and Qualifications

Professional Skills

Strong communication and active listening skills to understand customer needs.

Professionalism, patience, and a customer-focused attitude.

Ability to troubleshoot and solve customer issues promptly.

Organization skills for handling customer orders, CRM, and inventory systems.

Fragrance Knowledge

Deep understanding of fragrance families, notes (top, middle, base), and fragrance classification.

Ability to tell engaging fragrance stories to help customers connect emotionally with products.

Awareness of current trends, new products, and fragrance forms (e.g., eau de parfum, cologne, body mists).

Technical/Computer Skills

Familiarity with POS (point of sale) systems, inventory management, CRM software.

May use perfumery software in specialized roles for custom fragrance creation.

Job Types: Full-time, Permanent

Pay: ₹15,846.69 - ₹20,494.82 per month

Benefits:

• Cell phone reimbursement

Work Location: In person