Fragrance Specialist

As a Fragrance Specialist, your role involves providing expert knowledge and personalized advice to customers in selecting fragrances. You will be a key player in retail environments, luxury brand boutiques, spas, and beauty venues, educating customers about fragrances, assisting with selections, and driving sales by creating exceptional customer experiences. **Core Responsibilities:** - Greet customers warmly and guide them through exploring various fragrance options. - Advise and educate customers on different fragrance notes, accords, and compositions to help them make informed choices. - Assist customers in selecting the right fragrance based on their individual preferences, occasions, and personalities. - Provide fragrance layering advice and offer personalized fragrance consultations to enhance the customer experience. - Address special requests and inquiries promptly to ensure customer satisfaction. - Follow up with customers post-purchase to ensure they are content with their selected fragrance. **Required Skills and Qualifications:** **Professional Skills:** - Strong communication and active listening skills to effectively understand and cater to customer needs. - Demonstrate professionalism, patience, and a customer-centric attitude in all interactions. - Ability to troubleshoot and resolve customer issues promptly to maintain a high level of customer service. - Organizational skills for managing customer orders, CRM systems, and inventory efficiently. **Fragrance Knowledge:** - Possess a deep understanding of fragrance families, notes (top, middle, base), and fragrance classification. - Ability to craft engaging fragrance stories that help customers establish an emotional connection with the products. - Stay updated on current trends, new products, and various fragrance forms such as eau de parfum, cologne, and body mists. **Technical/Computer Skills:** - Familiarity with POS systems, inventory management, and CRM software to streamline operations. - Proficiency in using perfumery software, particularly in specialized roles for custom fragrance creation. In addition to the above responsibilities and qualifications, this full-time, permanent position offers benefits such as cell phone reimbursement. The work location for this role is in person.,