0 years

1 - 2 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview

The FMS Engineer will provide Level 1 / 1.5 desktop support, system troubleshooting, network support, and day-to-day IT assistance at the client location. This includes Windows installation, hardware maintenance, connectivity support, and resolving user IT issues.

Requirements

  • Minimum 1 year of experience in desktop/L1 support.
  • Hands-on experience in desktop/laptop setup, OS installation & troubleshooting.
  • Knowledge of printer/scanner installation and maintenance.
  • Basic understanding of routers, switches, and firewall troubleshooting.
  • Experience with network connectivity issues (IP conflict, LAN/WAN, DNS).
  • Ticket logging and SLA-based issue resolution.
  • Good communication and user-support skills.

Performance Indicators (KPIs)

  • Ticket resolution within defined SLA timelines.
  • User satisfaction and feedback at the client site.
  • Accuracy and completeness of daily IT support reports.
  • Reduction in recurring issues through preventive checks.
  • Proper documentation of IT assets and activities.

Job Type: Full-time

Pay: ₹10,000.00 - ₹23,000.00 per month

Work Location: In person

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