FM Specialist - IP/Security

Job Description

As FM Specialist IP /Security, you are responsible for diagnosing and resolving IP network faults to ensure optimal performance and reliability. This role involves troubleshooting IP network faults and promptly responding to network incidents and Outages (NOC Support). You Have: Any bachelors degree or equivalent with 7+ years of experience in the ISP/MSO environment covering the following with. Proficient knowledge of Cisco/Juniper/Nokia/ Fortinet products. Proven experience in IP fault management, network troubleshooting, and incident response. Experience in carrier class data/voice network services (LAN/WAN, routing protocols, ISIS, BGP, MPLS, VPLS, ACI, DDOS, SDN) Experience in troubleshooting of complex large scale TCP/IP networks with a minimum of two years in an ISP/MSO like environment. Perform network node administration and security audits on Cisco/Juniper switches/routers and Juniper/CheckPoint firewalls, inclusive of routine preventive and corrective maintenance of the network nodes. Working in IOS XR, Cisco ASR 9010, Nexus 5k,9k, Juniper MX, and PTX products. It would be nice if you also have: Excellent problem-solving and analytical skills and strong communication and interpersonal skills. Ability to work effectively in a fast-paced and collaborative environment.Provide 24x7 tier 2 technical and operational supports to the IP core networks and handle any customer fault escalation. ITIL process awareness. IP Certifications on Juniper and/or Cisco are required. Monitor network performance and identify faults using network management tools and systems. Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions. Respond promptly to network incidents and outages, ensuring minimal service disruption. Coordinate with internal teams and external vendors to resolve network issues efficiently. Perform routine maintenance and updates to network equipment and systems. Optimize network performance by implementing necessary changes and improvements. Maintain accurate records of network faults, incidents, and resolutions. Generate regular reports on network performance and fault management activities. Work closely with cross-functional teams to address network issues and improve overall network health. Communicate effectively with stakeholders to provide updates on network status and resolution progress.