Floor Supervisor

You will be responsible for the following tasks in the role: Role Overview: - Ensure workshop cleanliness and readiness before opening. - Conduct morning briefing with service advisors, mechanics, and technicians. - Allocate vehicles and jobs to technicians as per their skill levels and workload. - Review pending jobs, carryovers, and parts availability. - Check tool condition and calibration (torque wrenches, lifts, etc.). - Supervise all repair and service jobs on the workshop floor. - Ensure mechanics follow job cards, SOPs, and safety guidelines. - Monitor quality of work and ensure no rework cases. - Support mechanics in diagnosing complex issues and guide them technically. - Ensure timely job completion as per the delivery promise time. - Coordinate with the Service Advisor for status updates and approvals. - Conduct in-process and final quality checks before vehicle delivery. - Ensure road test is done for jobs requiring performance verification. - Monitor adherence to TVS service standards and job card procedures. - Check for cleanliness and vehicle washing quality before handover. - Liaise with the Parts Department for part availability and issue resolution. - Update Service Advisors on job progress and any delays. - Coordinate with the Warranty/CRM team for claim jobs. - Communicate any major issues or repeated complaints to the Service Manager. - Assist Service Advisors during vehicle delivery for any technical explanations. - Handle escalated customer technical complaints if required. - Ensure vehicles are delivered on time and in proper condition. - Review completed and pending jobs; update job status. - Ensure workshop is clean and all tools are placed back properly. - Prepare daily performance reports (vehicles serviced, rework, pending jobs). - Share daily summary with the Service Manager. - Guide, mentor, and train mechanics and trainees on technical improvements. - Monitor productivity, efficiency, and discipline of technicians. - Identify areas for process improvement and suggest to management. Qualification Required: - Full-time job type. - Work location is in person. Please note that benefits include Health insurance, Paid time off, and Provident Fund.,