Floor Manager – Call Center / Sales Operations

Location: Sector 63, Noida
Work Type: Full-time, Work from office
Experience: 2-5 Years of Experience
Joining: Immediate joiners preferred

About the Role

We are seeking an experienced and performance-driven Floor Manager to lead and motivate a team of call executives in a fast-paced, target-driven environment. The ideal candidate must have a strong background in revenue generation, team supervision, and high-pressure sales operations.

This role requires a leader who can drive performance, maintain discipline, monitor KPIs, and ensure the team consistently achieves daily, weekly, and monthly targets.

Key Responsibilities Team Management & Leadership

• Supervise, motivate, and manage a team of 10–20 call executives
• Ensure team adherence to scripts, compliance guidelines, and quality standards
• Drive a high-performance culture with a strong focus on revenue and conversions
• Conduct daily team meetings, performance reviews, and training sessions

Sales & Revenue Management

• Lead from the front to achieve and exceed team sales targets
• Track KPIs such as call volumes, conversion rates, revenue per agent, and lead quality
• Monitor conversations, identify gaps, and provide actionable feedback
• Create strategies to improve team efficiency and sales performance

Process & Floor Operations

• Maintain discipline, punctuality, and operational workflow on the floor
• Handle escalations and ensure quick resolution
• Prepare and present reports on team performance and revenue outcomes
• Coordinate with management to implement new sales tactics and process improvements

Required Skills & Qualifications

• 2–5+ years of experience in a call center, BPO, telesales, or high-pressure sales environment
• Must have managed a team of at least 10–20 calling executives
• Strong understanding of sales funnels, lead conversion, and revenue KPIs
• Excellent communication, leadership, and coaching skills
• Ability to work in a target-driven, high-stress, competitive environment
• Strong analytical ability for monitoring performance metrics
• Ability to motivate the team and maintain morale

Preferred Attributes

• Experience with CRM, dialers, and call monitoring tools
• Proven track record of meeting or exceeding revenue targets
• Ability to handle pressure and manage escalations professionally
• Discipline, accountability, and strong problem-solving skills

Why Join Us

• Opportunity to lead a growing inside sales/calling team
• High-impact leadership role with strong incentives
• Growth-driven work culture
• Attractive salary + performance bonuses

Job Type: Full-time

Pay: ₹15,004.57 - ₹32,055.58 per month

Work Location: In person

Expected Start Date: 20/12/2025