Floor Manager – Apparel Retail

Job Description

Job Purpose : To ensure smooth and efficient floor operations, provide excellent customer service, manage visual merchandising, and support the store team in achieving sales targets and operational excellence. Key Responsibilities: 1. Sales & Customer Service Drive sales through effective customer interaction and upselling. Ensure customer satisfaction by maintaining high service standards. Resolve customer complaints promptly and professionally. 2. Team Management Supervise floor staff and ensure productivity, grooming, and discipline. Allocate tasks and monitor performance of floor associates. Conduct regular briefings and support training initiatives. Reviewing and maintaining checklist. 3. Inventory & Merchandising Maintaining MBQ of the department. Ensure timely replenishment of merchandise. Maintain visual merchandising standards as per brand guidelines. Coordinate with the VM team for product displays and stock rotation. 4. Store Operations Ensure cleanliness, orderliness, and safety on the shop floor. Coordinate with other departments (cash, warehouse, admin) for smooth floor functioning. Monitor and report daily sales and footfall. 5. Loss Prevention Prevent stock pilferage through constant monitoring and control. Ensure adherence to security processes and audits. Key Requirements : Experience : Up to 6 years in apparel retail, with at least 2 years in a supervisory or managerial role. Education : Graduate (preferred in Retail/Management). Skills : Excellent communication and leadership skills Strong sales orientation Ability to multitask and manage time effectively Basic computer literacy (POS, Excel, Inventory Software) Working Conditions: Shift-based working hours including weekends and holidays. Standing for extended periods and floor mobility required. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Leave encashment Provident Fund Schedule: Rotational shift Supplemental Pay: Quarterly bonus Work Location: In person