Fleet Manager

kindlyto , Job Description:

• Manage a team of 120150 Pickup and Delivery Partners directly on a daily basis.
  
• Drive individual efficiency and productivity of assigned Pickup & Delivery Partners.
  
• Maintain attendance of Pickup and Delivery Partners based on daily demand.
  
• Improve and sustain promised delivery timelines for enhanced customer experience.
  
• Conduct classroom and on-field training sessions to improve service quality.
  
• Perform regular field audits to ensure compliance among Pickup and Delivery Partners.
  
• Manage and control voluntary attrition and absconders through engagement activities.
  
• Provide individual feedback and conduct weekly one-on-ones to address performance gaps.
  
• Ensure excellent customer experience by resolving order-level escalations promptly.
  
• Support Pickup and Delivery Partners during emergencies and critical situations.
  

Desired Skills:

• 1+ years of experience in process design and operations management, preferably handling blue-collar workforce.
  
• Must own a bike and be willing to travel within the city.
  
• Flexibility to work on weekends.
  
• Strong supervisory and motivational skills to manage and train field staff.
  
• Good knowledge of local geography and fluency in local languages.
  
• Entrepreneurial mindset with a go-getter attitude.
  
• Strong attention to detail and problem-solving ability.
  
• Excellent customer service and communication skills.
  

Amesh.krp@cielhr.com or 9809328109