Firstsource hiring International Technical Support process

0 - 5 years

1 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom/media, and diverse industries.

Key Responsibilities:

  • Handle inbound/outbound calls from international customers regarding telecom-related technical issues.
  • Troubleshoot issues related to internet connectivity, VoIP, mobile networks, routers, modems, etc.
  • Guide customers through step-by-step solutions and perform remote diagnostics when required.
  • Escalate unresolved technical issues to higher-level support as per process.
  • Provide accurate and timely information to customers in a courteous manner.
  • Log all customer interactions in CRM tools with detailed notes.
  • Maintain high levels of customer satisfaction and adhere to quality metrics.
  • Stay updated with the latest telecom products, plans, and troubleshooting protocols.

Compensation and Benefits:

  • Competitive salary with attractive incentives/commissions.
  • Performance-based bonuses.
  • Health insurance and other standard benefits.
  • Professional growth and skill development opportunities.


  • Two way cab Facilities
  • Excellent communication and interpersonal skills

  • Candidates with a

    B.Com, B.B.A, B.A

    , or

    any Postgraduate degree

    and

    experience in Customer Support

    are welcome to apply.
  • Please bring the original physical copy of any of your identification documents for verification.

  • Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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Firstsource

Business Process Outsourcing (BPO)

Mumbai

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