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Firstsource hiring international Non voice process

Firstsource hiring international Non voice process

Firstsource

1 - 6 years

1 - 2 Lacs

bengaluru

Posted:9 hours ago| Platform:

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Skills Required

non voice blended process email support customer service non voice process international non voice chat support bpo non voice international chat process email process chat process customer support cse customer care international process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Handle customer queries and complaints through live chat professionally and efficiently.
Provide accurate, valid, and complete information by using the right tools and systems.
Maintain a high level of customer satisfaction by addressing customer needs promptly.
Document customer interactions and maintain records of conversations.
Follow communication procedures, guidelines, and policies.
Collaborate with other departments to resolve complex issues when needed.
Meet individual/team targets (KPIs) such as response time, resolution rate, CSAT, etc.

B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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