FinTech Customer Experience Specialist (US Process)

Company Description

Vertex Global Services is a globally recognized leader in Business Optimization Solutions, ranked 19th among the 50 most innovative companies globally. The company's extensive portfolio includes managed services, HRO, performance marketing, AI, and digital ed-tech platforms, all delivered with a commitment to sustainability and a strong workplace culture. Honored as the Best Place to Work, Vertex creates value and shared success for its customers, employees, partners, and communities. Known as the Most Innovative Tech Company in India, Vertex integrates customer service excellence into its business workflows to drive client success.

• Role Description

🚀 We’re Hiring | US FinTech Process (Pilot Program) 🚀

We’re looking to onboard high-calibre professionals to be part of an exciting US FinTech pilot program with fast-track growth opportunities.

🔍 Who we’re looking for:

Experienced professionals in BFSI / FinTech (CX, Operations, Risk, Support, or Sales roles)

Strong understanding of financial products, customer handling, and compliance-led environments

Excellent communication skills (US customer-facing exposure preferred)

High ownership mindset—ideal for candidates who enjoy building from the ground up

Communicate with customers via phone

Provide knowledgeable answers to questions about product, pricing, and availability

💼 What’s in it for you:

Salary: No bar for the right candidate

Opportunity to be part of a pilot program with visibility and impact

Quick growth potential based on performance

Rotational offs

Exposure to a US FinTech environment and global processes

📍 Location: Gurugram

🕒 Shifts: US hours

If you’re looking for more than just a role and want to be part of something being built from Day 0, this could be a great fit.

📩 Interested candidates can comment “Interested” or DM me directly with their resume.

#Hiring