As part of the Financial Reporting Quality Assurance Organization (FRQA) within Corporate Controllership, the Service Management (SM) team is a techno-functional group responsible for supporting the system operations function for US Regulatory Reporting, Reserve Bank of India Regulatory Reporting, BASEL and Falcon Production Support capabilities. This team has a holistic understanding of the data sources, processes, and outputs, and the ability to trouble-shoot and resolve problems related to the numerous data sources and processing involved on various Finance technology systems.
Purpose
:
This role will primarily be focused on Regulatory Reporting (RBI Basel) operational process planning, run execution and report delivery. Included in the scope of work is impact assessment of production changes and the update of E2E process flows and runbooks. Additionally, this role will work closely with process and system owners across the organization to document, track, and resolve operational processing issues.
Responsibilities:
This analyst role is responsible for ensuring operational processes are accurately monitored and executed according to the run book operational calendar. Responsibilities include:
- Support in documenting, tracking, and resolving issues changes impacting the operational processes. Prepare documentation, runbooks, dashboards, reporting and presentations
- Business communication regarding progress on open items. Raising production incidents and driving issue resolution through tactical fixes, root cause analysis, permanent fixes
- Responsible for planning and ensuring successful completion of operational activities. Prepare status updates and capture processing statistics
- Retrieve and analyze the data from underlying analytical/operational databases to develop understanding and identify process improvements to gain efficiencies
- Assist with the identification, development, testing and monitoring of operational controls as per respective process PRSA and Amex wide Issue Management guidelines
- Planning and executing User Acceptance Testing (UAT) for changes/initiatives that impact operational processes
- Open to working extended (sporadically though) hours or on weekends on a rotational basis
Qualifications Behavioral Skills:
- bachelors degree required preferably in Computer Science
- Good communication - both written and verbal, facilitation, and presentation writing skills
- Analytical and Fin Tech mindset
- Driving automation, process improvements and Controls enhancement leveraging strong relationship management and conflict resolution skills.
- Ability to assess risks, impacts or implications of production changes to operations processes
- Ability to handle a high-pressure environment and make decisions in challenging situations
- Strong relationship management skills with a proven track record of collaborating, influencing, and coordinating with partners
Technical Skills Knowledge of Platforms
- Strong SQL Big Query skillset to query and analyze Falcon and GCP/Lumi respectively
- Basic knowledge with OFSAA toolset is required
- Knowledge of scheduling tools (Automic/Airflow)
- Experience with OFSAA, Lombard Agile Risk Reporter Portal, Oracle Analytics Server (OAS), BI Publisher, Tableau or similar analytical toolset is recommended
- Experience with American Express accounting and reporting processes, (including financial and regulatory reporting) is desirable
- Knowledge of Oracle Financials (eBiz suite, GL, FAH, HFM) and AXP systems (GDR/ARDW/TMS/ODS) preferred
- Preferred familiarity with Amex project methodology (SDLC, Waterfall, Agile) and related testing methodologies. Prior testing experience is a plus.
We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-we'll-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
