Financial Counsellor

Section

Details

Job Title

Financial Counsellor

Department

Clinical Department

Reports To

IVF Coordinator

Job Summary

The Financial Counsellor will provide financial guidance and support to patients seeking IVF treatments, ensuring they understand the costs involved, available payment options, and assist with insurance and financing processes.

Roles and Responsibilities

Details

1. Patient Financial Consultation

- Meet with patients to discuss and explain IVF treatment costs, financial policies, and payment options.

2. Financial Planning and Counselling

- Provide detailed cost estimates for various treatment plans and procedures.

- Offer financial planning advice to help patients manage the costs of treatment effectively.

3. Payment Management

- Set up payment plans and ensure patients understand the terms and conditions.

- Monitor and follow up on patient accounts to ensure timely payments.

4. Documentation and Record Keeping

- Maintain accurate and up-to-date financial records for all patients.

- Prepare financial reports and documentation as required.

5. Patient Support and Education

- Educate patients about available financial assistance programs and resources.

- Provide ongoing support and answer any financial-related questions patients may have.

6. Collaboration with Medical Staff

- Work closely with medical staff to ensure a seamless patient experience.

- Communicate any financial concerns that may impact patient treatment plans.

7. Compliance and Policy Adherence

- Ensure all financial practices comply with relevant laws and regulations.

- Adhere to the IVF centres financial policies and procedures.

8. Continuous Improvement

- Stay informed about changes in healthcare financing, insurance policies, and IVF treatment costs.

- Suggest improvements to financial processes and patient support strategies.

9. Professional Development

- Participate in relevant training programs and workshops to enhance skills and knowledge.