Job
Description
0px> In one sentence As a Finance operation, professional you will Deliver timely creation, processing and payment with an accuracy of vendor setup, vendor invoices, employee travel expenses, bank reconciliations, customer invoices, and ICB All you need is... Bachelor s degree in Commerce, Finance or Business Administration 5 + years with Accounts Payable or Travel & Expenses or Procurement and Finance Helpdesk experience (Helpdesk is essential) SHIFT MODEL 21 X 5 - (a) Candidate must be willing to work on rotational shifts including from 6 pm to 3 am. (b) Work from Office for all five days in the week for the first six months. Customer support role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints, while at the same time support process improvements. DESIRED/ PREFERRED SKILLS: Voice and accent of Contact Centre calibre 2. Strong understanding of Accounts Payable, Procurement, Employee Travel & Expense and General accounting practices 3. Prior experience in Accounts Payable Helpdesk is an essential criteria 4. Proficiency in MS Office (Excel, Word and PPT) 5. Excellent English verbal and written communication skills, enabling report and documentation production 6. Ability to communicate and influence across different levels 7. Strong email writing skills, 8. Strong MIS skills, 9. Customer oriented approach 10. Experience of working cross culturally in an international environment 11. Working knowledge of SAP, 12. Experience of working in a busy and a high-pressure environment 13. Good in problem solving and has critical thinking skills 14. Engage and collaborative way of working PROFILE SCREENING CRITERIA: Experience in Accounts Payable and Procurement (P2P process) 2. Contact Centre calibre voice and accent skills 3. Willing to work in US shift hours 4. Exposure to continual improvements The Job requires: Part of a team that faces the end customer/ vendor providing support on a global level (all Regions), ensuring smooth delivery, meeting of KPIs and driving process improvements. 1. Answer incoming calls, chats and respond to customer s emails 2. Management and resolve customer complaints 3. Identify and escalate issues to the team leader 4. Provide service information to customers 5. Research required information using available resources 6. Research, identify, and resolve customer complaints 7. Route emails/call to appropriate resources, to provide solution 8. Document all call information according to SOP 9. Recognize, document, and alert the management team of trends 10. Follow up customer calls where necessary 11. Other duties as assigned What will your job look like? You will: Have the opportunity to drive the accountability of all actions related supplier, employee, customer setup, and change/update requests as well as take action and follow-up on all matters related to supplier setup. Perform accurate and timely processing of vendor invoices, expenses, customer invoices. Calculate ICB charges in accordance with IC agreements and issues the resulting ICB invoices while reviewing and validating audits invoices and expenses pre-payment runs. This is essential to ensuring compliance with all procedures and taking vital action to prevent processing team errors. Ensure that standard operating procedures and policy documents are followed in order to achieve compliance with processes and adherence to the Amdocs code of ethics. Ensure that payment runs are scheduled in relation to agreed on calendar and facilitates payments to vendors and employees. Have a chance to work with internal customers on cases that are unresolved or open and takes action to bring them to closure. Support partners in the understanding and completion of process activities. Give and support system UAT managers and provide feedback on needed improvements Issue customer invoices in accordance with the defined deal achievements, ensuring compliance with local tax and other regulations. Why you will love this job: Drive growth by constantly looking for opportunities to bring more value to new and existing customers. You will have overall responsibility and authority for Amdocs testing engagement with the customer. Be a key member of a global, dynamic and highly cooperative team with various possibilities for personal and professional development. You will have the opportunity to work in a multinational environment for the global market leader in its field. We are a dynamic, multi-cultural organization that constantly innovates and empowers our employees to grow. Our people our passionate, daring, and phenomenal teammates that stand by each other with a dedication to creating a diverse, inclusive workplace! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave! Who are we?
