Posted:20 hours ago|
Platform:
On-site
Full Time
Bachelor s degree in Commerce, Finance or Business Administration 5 + years with Accounts Payable or Travel & Expenses or Procurement and Finance Helpdesk experience (Helpdesk is essential) DESIRED/ PREFERRED SKILLS: Voice and accent of Contact Centre calibre Strong understanding of Accounts Payable, Procurement, Employee Travel & Expense and General accounting practices Prior experience in Accounts Payable Helpdesk is an essential criteria Proficiency in MS Office (Excel, Word and PPT) Excellent English verbal and written communication skills, enabling report and documentation production Ability to communicate and influence across different levels Strong email writing skills, Strong MIS skills, Customer oriented approach Experience of working cross culturally in an international environment Working knowledge of SAP, Experience of working in a busy and a high-pressure environment Good in problem solving and has critical thinking skills Engage and collaborative way of working PROFILE SCREENING CRITERIA: Experience in Accounts Payable and Procurement (P2P process) Contact Centre calibre voice and accent skills Willing to work in US shift hours Exposure to continual improvements Answer incoming calls, chats and respond to customer s emails Management and resolve customer complaints Identify and escalate issues to the team leader Provide service information to customers Research required information using available resources Research, identify, and resolve customer complaints Route emails/call to appropriate resources, to provide solution Document all call information according to SOP Recognize, document, and alert the management team of trends Follow up customer calls where necessary Other duties as assigned
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