Finance Collector

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Job Description:

Summary:

Collections Specialists will be responsible for managing Accounts receivables, resolving customer billing problems, controlling unapplied cash items by means of reconciliation and ensuring that disputed items are reviewed and necessary action taken to resolve accordingly.

In carrying out these duties this individual will draw on his/her previous AR Billing experience.

The specialist must comply with the established UPS policies and procedures.

Job duties and responsibilities:

Identifies and resolves basic and routine issues impacting payment

Overcomes customer objections concerning payments and assists them in understanding their account terms

Utilizes payment options and negotiates payment arrangements

Follows prescribed escalation procedures

Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs

Submits recommendations to write-off account balances

Monitors and maintains assigned queue of customer accounts

Keeping and improving customer relations

Prepare publish reports to senior management as required

Carry out exceptional coordination with various departments to ensure great customer experience

Knowledge and Skills:

Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions

Excellent analytical and problem resolution skills

Desire to work in a position requiring extensive phone and email communication

Ability to work in a highly measured, fast-paced, production environment

Working knowledge of MS Office and databases

Bachelor s degree

Prior inbound/outbound calling experience - preferred

Accounts Receivable, Collections Billing knowledge - REQUIRED .

Comfortable to work in any shift timings as per process requirements