Field Services Engineer

1. Job Safety Assessment report for every event and report the unsafe condition to the customer and send Near hit report with photographs to dealer safety manager.

2. Gather customer feedback and address any additional concerns or questions they may have regarding the service.

3. Need to update on new Cummins Product to customer.

4. Identify required parts for repairs and generate leads, while creating EFSR before customer signoff,

5. Collaborate with service advisors, other technicians, and support staff to ensure smooth service operations and effective problem-solving.

6. Ensure "Calling to Service advisor after work completion before leaving from customer site for collecting customer feedback by Service advisor".

7. Responsible for dealer total service support

8. Awareness on Campaign / Temporary Repair Practice / Field Flash / Field Alert / Service Part Topics & upgradation on new product training like CEV BSIV, CPCB IV+ after internal trainings

Qualifications and Competencies

Technical Expertise: In-depth knowledge of the equipment and their components is crucial for diagnosis and resolving technical issues.

Problem-Solving Abilities: The ability to identify and troubleshoot mechanical and electrical problems in equipment and implement effective solutions.

Customer Service: A customer-centric approach is essential to provide excellent service to customers, address their concerns, and ensure customer satisfaction. Communication Skills: Should know English verbal & written communication as well regional language + Effective communication with customers, the service team, and other stakeholders is vital for conveying technical information clearly and professionally.

Time Management: Efficiently managing service appointments and repair tasks to meet customer expectations and minimize downtime.

Diagnostic Tools and Equipment: Accurately diagnose and fix issues. Safety and Compliance: Ensuring adherence to safety protocols and regulatory standards during service and repair work. Continuous Learning: Keeping up to date with the latest advancement in equipment technology and attending training programs to enhance technical skills. Digital Literacy: Should be comfortable using CRM software,