About BGI BGI was founded in 1999 in China with the vision of using genomics for the benefit of mankind and has since become the largest genomics organization in the world. With over 10,000 employees, BGI operates in more than 90 countries, focusing on research and applications in healthcare, agriculture, conservation, and environmental fields. BGI has a proven track record of innovative, high-profile research, which has generated over 3,800 publications, with 430+ publications in top-tier journals such as Nature, Science and Cell. Additionally, in the field of R&D, BGI was ranked No.1 among corporations in the life science/biotechnology sector in the Asia-Pacific region and No.5 worldwide by Nature Index. About MGI MGI is one of the subsidiaries of BGI Group, it is committed to building core tools and technology to lead life science through intelligent innovation. With a focus on R&D, production, and sales of DNA sequencing instruments, reagents, and related products, MGI provides real-time, panoramic, and full-life-cycle equipment and systems for precision medicine, precision agriculture, precision healthcare, and other relevant industries. MGI is a leading producer and one of the few companies in the world that can independently develop and mass-produce clinical high-throughput gene sequencers, its multi-omics platforms include genetic sequencing, medical imaging, and laboratory automation. Our Mission is to develop and promote advanced life science tools for future healthcare, and to transform people’s lives for the better. We don’t hesitate to make bold decisions that can help us achieve new breakthroughs. We believe that the success of our business will mean a better world for people to live in. Our Message to the world is simple: lead in life science innovation, make everyone’s life healthier and longer. Job Scope: Provide applications support (consultation, troubleshooting, customer training) to MGI's customers in assigned territory and collaborate across sales/marketing teams to develop, implement and manage business strategy. Your duties as a FAS include but are not limited to the following: -Coordinate and conduct customer training for MGI products and assays. -Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction. Perform preliminary on-site failure analysis to identify the root cause and provide feedback to the corresponding company department or personnel. -Develop and maintain positive relationships with customers -Support sales efforts through technical presentations, customer management or organising seminars. -Act as a key contributor of customer feedback to marketing and product development teams -Proactively share experience, knowledge and skills to peers and help to build an organisation with strong professionalism. Coach and mentor new hires as needed. The successful candidates for this position are able to demonstrate: -Master's degree or above in Genetics, Molecular Biology or Bioinformatics or related subject. -Sequencing academic/ practical background or work experience, such as library preparation or sequencer operation, is preferred. Undergraduates with outstanding knowledge and skills are also welcome. -Willingness to travel mainly within the appointed region. For training or occasional special calls, international travelling, including Chin,a is required. -Prior field experience supporting customers in a highly technical field is preferred. -Outstanding problem-solving and interpersonal skills -Demonstrated English written and verbal communication and training/and presentation skills -Excellent learning ability, experience working in an international company and biomedical instrumentation or technology preferred. Here at MGI, we value people and consider our employees as partners. We have created a transparent, fair, and friendly environment. We implement an agile approach to management, providing each partner with enough independence as well as guidance. We take care of our partners’ physical and mental health and are dedicated to a life-work balance corporate culture. Not only do we bring life science closer to people, but we also participate in various charity programs, advocate for nature preservation, and support equality. We condemn any form of discrimination and are committed to providing job opportunities to everyone regardless of sex, race, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and more. Let’s move to a brighter and more equal future together and deliver #Omicsforall Show more Show less