Job
Description
At the heart of QIAGEN's business is a vision to make improvements in life possible. The company is on an exciting mission to make a real difference in science and healthcare. QIAGEN started as an entrepreneurial company and has now achieved a size where it can bring its full power to many initiatives worldwide, with over 35 locations and around 6000 employees. The ambition is to have outstanding and passionate people working in the best teams, constantly seeking new talent to join. There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and this is just the beginning. If you are looking to advance your career, seek new challenges and opportunities, enjoy working in dynamic and diverse international teams, and want to make a real impact on people's lives, then QIAGEN is the place for you. Joining QIAGEN means making a difference every day. The position involves installing, maintaining, repairing, and supporting equipment on all levels, including hardware, software, and applications. It also requires maintaining positive relationships with customers, utilizing relevant databases for effective information sharing, and using available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, etc. The role includes assisting in the development and maintenance of reference customers, meeting/exceeding sales targets, promoting and selling Field Service products, and providing feedback to Sales, Global Product Support, and team/management. The position also involves managing available time and resources effectively, providing support across borders/districts/regions as required, and positively representing QIAGEN in front of customers. Requirements for the position include a technical degree/education in Electronics, reasonable product knowledge within the Life Science industry/markets (Automation experience is an added advantage), 3-6 years of service and support experience in a comparable position within the after-sales service business in the Life Science industry/markets, or equivalent experience maintaining instrumentation. The candidate should have work experience in developing customer relationships, a valid driver's license and Passport, willingness to travel nationally and internationally, good written and verbal English communication skills, good interpersonal skills, ability to work independently and in a structured environment, willingness to travel more than 80%, and be a team player. Personal requirements include strong analytical, problem-solving, and customer management skills, willingness to learn and pick up information on one's initiative, self-motivation, quick learning ability, and willingness to share knowledge. The candidate should be self-organized and motivated to work independently under guidance from a manager, possess excellent listening, presentation, and communication skills at all business levels in both local language and English. QIAGEN offers a collaborative, safe, and engaging workplace that drives innovation and continuous improvement. The company values passion, leadership, and impact, creating an environment for high-performing individuals and teams. QIAGEN encourages accountability, entrepreneurial decision-making, and personal growth to shape the future of the company.,
