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Field Service Engineer

Field Service Engineer

Smiths

1 - 5 years

3 - 7 Lacs

pune gurugram bengaluru

Posted:Just now| Platform:

Apply

Skills Required

spare parts aviation diagnostics service engineering customer service troubleshooting microsoft operations technical support preventive maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Field Service Engineer

Location:

India

Ref:

REF3436O

Job Function:

Other

Company Description

Every minute of every day, Smiths Detection s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five RD centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

Job Responsibilities:

Corrective, predictive and preventive maintenance of security equipments, particularly baggage scanners at airports and other critical infrastructure on 24 x 7 basis [in rotational shifts]
Site inspections, Installation of new equipments at customer sites and training the operators
Handling service and customer independently during the shift
Good diagnostic and problem-solving skills.
Perform hands-on on site troubleshooting, service and repair.
Identify root causes of recurring issues to prevent future issues
Provide high level technical support to external customer at their location
Timely professionally handle field service call and issues arising from the field service visit, triage with field application scientists as appropriate.
Flexible to travel at short notice / accommodate shift changes
Ensuring planned / assigned works have been completed to the customer s reasonable satisfaction
Daily activities include but not limited to,
- Maintenance of daily complaints logs capturing every aspect of a CM that includes engineer, parts utilized, time taken to complete, etc.
- Site spare parts inventory update at the end of the shift
- Submission of CM, PM Installation reports on the next business day on completion
- Tracking of requested part defective parts with fault tag
Assisting the lead engineer on weekly stock update
Onsite repair of sub-modules at airport sites with proper fault tags
Project execution when needed
Flexible in regards to working arrangements and operational changes.
Observe and adhere to company health safety guidelines and contribute to a healthy and safe working environment

Qualifications

Job requirements

Graduation / 3 years diploma in Electronics / Electrical engineering
1-2 years [Graduates] / 4-5 years [Diploma] experience in similar role or field service engineering
Good analytical skills and sound knowledge in electronics, electrical and IT
Good knowledge on Microsoft Word, Excel, Power Point, Outlook, Database Management
Knowledge on SAP is desirable
Good verbal written communication and influencing skills
Determination to provide high levels of customer service
Should be good team player, flexible with duty roaster, outside job assignment, collaborative and knowledge share with other colleague.

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Smiths

Engineering/Manufacturing

London

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Field Service Engineer